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 SafeDoXX for Safe EXIM
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Technical Support

This section enables the user to avail of any kind of support for SafeDoXX for Safe EXIM.

1) If you are a new user and require help to install the product then please refer to the 'User Manual'.

2) If you need help with any of the product functionalities or operations do refer to section 'Using SafeDoXX for Safe EXIM'

3) If you want to get the answer to a simple question fast then refer to the 'FAQ's' section.

4) If you need clarity on some other aspect of SafeDoXX for Safe EXIM, contact us at Tel: +91-44-22540863 and fax: +91-44-22540771 in Chennai, India. For any kind of query feel free to mail us at safeexim@safescrypt.com

Hardware and Software requirements for SafeDoXX for Safe EXIM

Intel-based PC, 133Mhz Pentium or faster

- Windows 98 running browser Internet Explorer 5.5+

- Windows 2000 running browser Internet Explorer 6.0+

- Windows XP

- Internet Explorer with the above stated versions must support 128 bit Cipher Strength

- Min 32MB RAM

- Min 50MB free hard-disk space

Hardware Support

- USB Port Token or Smart Card
 

How do i install SafeDoXX for Safe EXIM?

Prior to installation ensure that all the required hardware and software components are installed.

1. Insert the Safe EXIM CD in the CD-ROM drive of your computer

2. The user must navigate to the SafeDoXX for Safe EXIM directory on the CD and double click the executable file to start the installation. The installation wizard will guide you through the installation process

3. After the installation is complete, a Registration Screen will be displayed. Step 1 in this screen helps you generate the Product Serial Number. This is a 12 digit alpha-numeric code.

4. Please also keep the 16 digit Token Redemption Number from your Safe EXIM pack ready with you

5. Visit the Online Registration page at safeexim.safescrypt.com and submit this Product Serial Number, the Token Redemption Number and your E-mail ID.

6. If successful, the Online Registration webpage will then give you a 128 character Activation Code. Step 3 of the Registration Screen has a text box where you must copy this Activation Code into SafeDoXX for Safe EXIM. Then click on the “Activate” button. The Activation Code will also be sent to you via e-mail.

7. This will ensure that you have a licensed version of SafeDoXX for Safe EXIM. Without this registration step, SafeDoXX for Safe EXIM cannot be used.

8. Once installation is complete, you may be asked to restart your computer. It is recommended that you restart your computer

How do i Uninstall SafeDoXX for Safe EXIM?

When you uninstall SafeDoXX for Safe EXIM, please remember that if you need to reinstall and reuse the application, you will need to contact SafeScrypt and obtain an additional Registration Code. Without the registration step, SafeDoXX for Safe EXIM cannot be used.

Steps to Uninstall SafeDoXX for Safe EXIM

- Click on Start => Settings => Control Panel => Add and Remove Programs => Select SafeDoXX for Safe EXIM and click on "Add/Remove" button.

- Install Shield wizard will open. Select "Remove" and click on "Next" to uninstall. You will get a message box with "Do you want to completely remove the selected application and all of its components". Click on "Yes" on this message box to complete the uninstallation.

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